Yarra Valley Harvest

Reviews

• ★ ★ ★ ★ ★
  Really nice and cozy cafe, friendly staff, great range of cakes and slices, yet to be disappointed here.
  By Cyrus Monk, February 25, 2017
• ★ ☆ ☆ ☆ ☆
  We have been frequenting this restaurant on a monthly basis for a few months now, with our elderly mother who resides in a local aged care centre and our 8 year old son who has coeliac's disease, he has extremely violent reactions to food with wheat. My son did not feel like eating a big meal for lunch, because of his food condition we always bring a sandwich just in case he feels like eating something. Instead of greeting us warmly, we were immediately barked at by the waitress who said 'you can't bring your own food in here, we need to charge you an extra fee if your son eats that sandwich here'. She said she would need to talk to the manager, which we overheard saying in a loud voice 'we can't allow this as then everyone will do it and we'll set a precedent!!!!'. We explained the situation and said that he wasn't really hungry this small gluten free sandwich was is just in case he felt like something. My husband, my mother in law and I were going to sit down and have main course for lunch, with wine and possibly desert and coffee. This is what we normally would order. The specials of the day were barked at us and then we were told on this 'one occasion' they would allow us our son to have his sandwich and they wouldn't charge us, just on this one occasion. She then barked at our son for using the door to the restaurant to the courtyard and said he shouldn't be using that. Well? Why was it open? On previous occasions we have spent between $200-$250 on our meals as a family in this restaurant. and we have been making it a monthly event. Well guess what? Being lectured and barked at, isn't really the treatment you go out seeking on a weekend when all you want is a nice meal in pleasant surroundings. For the sake of not letting a young child with an extreme food allergy just have his home-made sandwich IF he felt hungry, you have now the lost our monthly patronage. Which if I calculate correctly could be worth $3000 per year. I guess you don't care about those types of figures. As a small business owner myself, I'm very aware of the cost of making customers unhappy. Our experience at Healesville Harvest on Saturday was not great and we'll be voting with our feet and will not be returning. Big thumbs down to you Healesville Harvest, maybe have a good hard think about what you actually provide at your establishment? It's not about just providing good food and wine in a lovely room, it's how your customers 'feel' after their time with you and how they were treated, what sort of experience did they have. Our experience with you was woeful, your staff do not know how to provide a welcoming environment and do not know how to communicate with anyone, especially children. Instead we felt like we were in some sort of a bootcamp, having orders and information barked at us, being told what we can and cannot do. We walked out of the restaurant after finishing our wine and went to the Cherry Tree Cafe a few doors down, where we had a lovely lunch served by friendly staff.
  By Greenhaven Funerals, December 02, 2016

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